In this interactive session we show how to:

- Use strategic customer service to impact upon the lives of a massive number of people, not just the client involved

- Implement a strategy to incorporate fabulous customer service from many industries other than your own

- Identify errors in your customer service strategies and set plans in place to avoid repeating these

- Have your "personalized" customer service pre-prepared and systemised and still 10 times more thoughtful than your competition

- Identify free or nearly free customer service ideas that will create the JOW factor (Jaws open wide!)

- Build a proven plan for customer service to increase your rate of repeat and return customers

In this dynamic session Kirsty will show you how to:

- Build phenomenal culture within your organisation and to have that culture become an institution

- Use culture to improve you staff retention and recruitment

- Build innovative staff reward systems that work - Make your management team accountable

- Have exciting team meetings your staff will actually want to attend

- Plan for the future of your business implementing innovation that results in actual $$s

- Grow a team that thinks, feels and acts as though the company is their own

At 21 I owned my own real estate agency and yet most people thought I was the receptionist! Through networking, self promotion and breaking free from the introvert I had so desperately wanted to stay I developed and used these 10 simple techniques to put myself in a position where I was never again mistaken for the receptionist. Let me show you how to do it for yourself with the following:

- Recognise why and where your networking is currently lacking

- Put systems in place so that even if you're an introvert who hates talking to people and has no memory whatsoever you can still be a world class networker

- 10 simple networking tips you can use immediately (we'll even get you to use some in the session)

This is one of my favourite sessions to present as it's not a skill we're taught in school and it's not a skill that comes naturally to many of us. Best of all with these ten simple tips I can show you how easy it can be and how dramatically it will increase your sales. Don't think you're in sales? We'll address that too - everybody is in some way and we can make you more effective!

Some of our *other topics* include The Power in Pummeling Procrastination, Conflict Resolution, Specific Property Management and Sales Presentations, Property Investment Basics, Time Management, and Maintaining Motivation.

At 21 I owned my own real estate agency and yet most people thought I was the receptionist! Through networking, self promotion and breaking free from the introvert I had so desperately wanted to stay I developed and used these 10 simple techniques to put myself in a position where I was never again mistaken for the receptionist. Let me show you how to do it for yourself with the following:

- Recognise why and where your networking is currently lacking

- Put systems in place so that even if you're an introvert who hates talking to people and has no memory whatsoever you can still be a world class networker

- 10 simple networking tips you can use immediately (we'll even get you to use some in the session)

This is one of my favourite sessions to present as it's not a skill we're taught in school and it's not a skill that comes naturally to many of us. Best of all with these ten simple tips I can show you how easy it can be and how dramatically it will increase your sales. Don't think you're in sales? We'll address that too- everybody is in some way and we can make you more effective! Some of our *other topics* include The Power in Pummeling Procrastination, Conflict Resolution, Specific Property Management and Sales Presentations, Property Investment Basics, Time Management, and Maintaining Motivation.

In this dynamic session Kirsty will show you how to:

- Build phenomenal culture within your organisation and to have that culture become an institution

- Use culture to improve you staff retention and recruitment - Build innovative staff reward systems that work

- Make your management team accountable

- Have exciting team meetings your staff will actually want to attend

- Plan for the future of your business implementing innovation that results in actual $$s - Grow a team that thinks, feels and acts as though the company is their own