PROGRAM AGENDA
AM
Retaining Your Best Sales Performers
Breakfast and Registration
Management Attitudes That Impact Employee
Retention
• You get the behavior you reward - a simple yet powerful concept.
• You attract what you resonate. The keys to dedicated
employees
• Focus is the critical element in employee retention and behaviors
• Developing a leadership mindset that increases sales employee tenure
Management Style and Employee Loyalty
• Bottom-up versus top-down management styles – their advantages and disadvantages
• Responsibility management creates empowered employees•The keys to assure employee ownership and commitment
• Avoiding corporate disconnect that negatively impacts employee performance
• Managing employee tension and stress for improved ability
Effective Communication Skills
• Communication is more than just words
• Avoiding communication breakdowns and creating communication clarity
• 5 simple yet powerful communication techniques
Validating Employees with Recognition and Appreciation
• What employees really want and why they want it
• It’s not just about the money
• 5 keys to giving feedback that motivates employees
Developing a Coaching Culture that brings out the best in Performers
• How to develop a mentoring and supportive culture
• Maintaining an employee review process that improves performance
PM
Attracting Your Best Sales Performers
Networking Luncheon
Becoming an employer of choice
• The cost of poor hiring decisions
• Common hiring myths and mistakes
Common Interviewing Mistakes
• Delegating the hiring decision
• Looking for the perfect employee
• The Halo Effect
• Believing what you read in the resume
• Not having a system and following it
Finding the Best Candidates
• Where to find the best sales candidates
• Enticing them with opportunity and control
Making the Right Hiring Decision
•Have a system and follow it
•10 keys to effective interviews
• Who should make it
Negotiating With Potential Candidates
• Don’t make these costly mistakes
• Don’t give away the business
• Know what people really want
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